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‘Adding Customer Value through Touchpoints’ to be Presented at May WNET Meeting

Consumers have more choice than ever when it comes to embracing products and services.

To succeed as entrepreneurs, we must differentiate ourselves and rise above the clutter to connect with our customers and clients.

Susan Conklin will show us how to find opportunities to connect with our customers and clients at the next Women’s Network for Entrepreneurial Training’s monthly breakfast meeting.

Susan Conklin
Susan Conklin

It will be held May 1, 8 a.m. at the SUNY Oswego Phoenix Center in the Oswego County Industrial Park, Phoenix (exit 14, State Route 481).

This presentation focuses on using process mapping to identify opportunities to add value to your customers’ experiences, by understanding how and when to effectively make contact.

Conklin is a university-level instructor, consultant, trainer and coach.

Owner of Concentric Personal and Professional Growth, she uses her 20 years of corporate experience managing people and projects to design and facilitate training programs that improve business performance; her goal is to inspire individuals and help organizations evolve.

She also teaches the Women’s Empowerment Series at the SUNY Oswego Phoenix Center.

Through networking, presentations and information sharing, WNET provides professional development and personal growth for women in business.

The cost for each seminar is $12 for members and $15 for non-members.

The WNET annual (September 2013 – August 2014) membership cost is $25.

Each seminar includes a light breakfast.

WNET is supported locally by Operation Oswego County, SUNY Oswego Phoenix Center, NBT Bank, BeautiControl, By Detail and The Greater Oswego-Fulton Chamber of Commerce.

Preregistration is required for each seminar and may be made by calling Operation Oswego County, weekdays, at 315-343-1545, or via e-mail [email protected]

Payments by cash or check may be made at the door or be prepaid via Credit Card on our website.

For more information about WNET, visit http://www.oswegocounty.org/WNET/index.html

Follow us on Facebook, https://www.facebook.com/WomensNetworkforEntrepreneurialTraining.