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I’m OK Program Serving Fulton Mill Residents

Written by: John DeRousie, Custom Marketing Solutions
FULTON, NY – Residents of Fulton Mill Apartments in Fulton recently gathered with representatives from the American Red Cross of Central New York and Catholic Charities of Oswego County to celebrate the first anniversary of the I’m OK program.

An initiative of the American Red Cross, the I’m OK program is a neighbor-to-neighbor program that benefits residents by ensuring that in the event of something happening to them they will receive attention in a timely manner.

Representatives from the Red Cross and Catholic Charities of Oswego County were on hand to celebrate the first anniversary of the I’m OK Program at Fulton Mill Apartments.  Seated from left are resident monitors, Mary Lou Brower and Myrtle Craw; I’m OK program coordinator, Jezanna Osier, and resident monitor, Phyllis Walts. Standing from left are: Susan Pope, emergency services manager with the Red Cross; resident monitors, Claudia Ferlito, Ruth Harmer, Leon Smith, Mary Meyer, Betty Wells, head monitor, Mary McCaw, Donna Avery, Mary Hoyt, Betty Graham, Elsie Tucci, and Jack Smith; resident services manager at Fulton Mill Apartments Ann Casey; resident monitor, Cinda Shupe, director of community services for Catholic Charities, Helen Hoefer and director of the Oswego Branch of American Cross of Central New York, Danielle Hayden.
Representatives from the Red Cross and Catholic Charities of Oswego County were on hand to celebrate the first anniversary of the I’m OK Program at Fulton Mill Apartments. Seated from left are resident monitors, Mary Lou Brower and Myrtle Craw; I’m OK program coordinator, Jezanna Osier, and resident monitor, Phyllis Walts. Standing from left are: Susan Pope, emergency services manager with the Red Cross; resident monitors, Claudia Ferlito, Ruth Harmer, Leon Smith, Mary Meyer, Betty Wells, head monitor, Mary McCaw, Donna Avery, Mary Hoyt, Betty Graham, Elsie Tucci, and Jack Smith; resident services manager at Fulton Mill Apartments Ann Casey; resident monitor, Cinda Shupe, director of community services for Catholic Charities, Helen Hoefer and director of the Oswego Branch of American Cross of Central New York, Danielle Hayden.

Fulton Mill Apartments was the first senior housing facility in Oswego County to implement the I’m OK Program when it was launched on February 1, 2011.

“We were happy to bring the I’m OK Program to Fulton Mill Apartments,” said Ann Casey, resident services coordinator. “It is a wonderful program that both our residents and our staff are pleased with.  It’s very comforting to know that residents will be checking on residents 7 days a week.”

Casey remembers one incident when the I’m OK Program was successful in helping one of the Fulton Mill’s residents.

“A resident on the first floor had fallen during the night. When the monitor checked her door at 10 a.m. the next morning her door hanger was not out. The monitor then followed procedure, knocking on the door and calling the resident on the telephone. When there was no response the monitor contacted a staff member, who entered the apartment and found the resident lying on the floor. While she was conscious, she was hurt. Our staff member called 911 and she was taken to the hospital and treated. She was then transferred to a nursing home for rehabilitation. Her rehabilitation was successful and she is now back at home and living independently again. It’s a perfect example of how the I’m OK Program helps to keep our residents safe,” said Casey.

According to Casey it was ironic that the resident who benefited from the I’m OK Program was one that hesitated using the program.

“This resident had resisted signing up for the I’m OK Program because she found it burdensome having to put the door hanger out every morning.  At first she was even putting it out at night, which defeats the purpose. Thank goodness she had not done that the night before her fall. If she had, she would not have been found in a timely manner and the outcome may not have been so successful, said Casey.

Susan Pope, emergency services manager with American Red Cross of Central New York, was impressed with the success of the I’m OK Program and the way in which the staff and residents of Fulton Mill Apartments embraced the program.

“As this was a new program for us, we didn’t really know what to expect in the first year. We hoped that we would be able to engage a few residents at one site and then build on that however what we experienced at Fulton Mill was phenomenal. Approximately sixty-percent of the residents are participating and almost 20 residents are serving as volunteer monitors,” said Pope.

“The monitors are the life blood of the I’m Ok Program,” added Casey. “Each volunteer underwent extensive training, courtesy of the Red Cross, regarding their responsibilities. Each morning at 10 a.m. our volunteer monitors check their respective floors to make sure that residents participating in the I’m OK Program have put out their I’m OK door hanger. If it is, they remove the door hanger and slide it back under the apartment door.  If it is not, they can refer to the card we have provided for them that outlines the proper actions to take.”

Pope added that a large part of the success of the I’m OK Program at Fulton Mill Apartments is the willingness of the Fulton Mill administration to fully support the program and the infectious enthusiasm of program coordinator, Jezanna Osier and head monitor, Betty Wells.

“Ann Casey and Marcia Prignon understand the importance of the I’m OK Program and appreciate the benefits it provides for their residents and their staff.  They have included information about the program in their intake materials and Jezanna and Betty do their best to encourage the monitors to explain the program to each new resident.  Their efforts have made it easy for the I’m OK Program to be successful,” said Pope.

The presence of the I’M OK Program at Fulton Mill Apartments was made possible through a collaborative effort with Fidelis Health Care, who provided funding for the program and Catholic Charities of Oswego County who helped bring the I’m OK Program to the Fulton Mill Apartments and served as the conduit between Fidelis Health Care and the Red Cross.

“Helen’s passion for this program and her efforts to bring Fidelis Health Care to the table were instrumental in getting the I’m OK Program established,” said Pope.

As the I’m OK Program celebrates its first anniversary, Director of the Oswego Branch of American Cross of Central New York, Danielle Hayden envisions a strong future for the program in Oswego County.

“In addition to Fulton Mill Apartments the I’m OK Program is also in place at St. Luke Apartments in Oswego and we are reaching out to other senior housing residences in Oswego County. The success of the I’m OK Program at Fulton Mill Apartments is a great example of how staff and residents are able to work together to add a simple yet effective program that provides a non-intrusive level of reassurance that helps our seniors live independently,” said Hayden.