by Contributor | July 6, 2023 2:56 pm
Summer Customer Assistance Programs Available
CNY – As temperatures rise, staying cool means being comfortable and healthy. National Grid is offering summertime energy efficiency tips and payment options to help our customers stay safe and save money on their bills.
“Saving money on your energy bills is as simple as adjusting your thermostat or running fans along with your air conditioning to distribute the cooler air in a room,” said Melanie Littlejohn, National Grid vice president of customer and community engagement.
Taking steps like raising your thermostat one degree or keeping curtains drawn during the sunniest parts of the day can create measurable savings on your monthly energy bill. For our most economically vulnerable customers, summer cooling assistance programs provide additional support to manage their energy costs.
“There are a number of other low- and no-cost steps our customers can take to reduce their energy usage and save money, as well as programs to assist those who need a little extra help during the summer months,” Littlejohn said.
BEAT THE HEAT WITH ENERGY EFFICIENCY
Simple energy efficiency steps can also reduce your energy usage. Closing window drapes and blinds during the day can block the sun’s light and heat into your home. Running fans along with your air conditioning creates a windchill effect by distributing and circulating cold air throughout a room, allowing you to turn up your thermostat. Changing or cleaning the reusable filter in your air conditioner can improve air flow and efficiency.
National Grid recommends the following actions to make your home more energy efficient:
When the Heat Arrives
Visit ngrid.com/ee[3] to learn about our residential, multi-family, and commercial energy efficiency programs, and find more information on ways to reduce your energy costs.
SUMMER COOLING ASSISTANCE FOR INCOME-ELIGIBLE CUSTOMERS
The Home Energy Affordability Program, or HEAP, provides assistance to New Yorkers looking to stay cool through the summer season. Applications for 2023 HEAP Cooling Assistance benefits opened on May 1. Customers who meet qualifying income and residency criteria may receive up to $800 to purchase and install a portable air conditioner or fan, or up to $1,000 for a wall-sleeve air conditioning unit. Funds are limited and awarded on a first-come, first-served basis through your HEAP Local District Contact[4].
BILLING PROGRAMS FOR ALL NATIONAL GRID CUSTOMERS
All residential customers, regardless of income, qualify for two programs to manage energy costs. National Grid’s Budget Billing Plan spreads payments out more evenly across the year to help better manage energy costs. Budget billing smooths out peaks and valleys in customer bills, by using account history to make bills more predictable. Your account is reviewed periodically to make minor adjustments and the company reconciles the account with customers annually. Deferred Payment Agreements aid customers who have fallen behind in their payments. Customers with past-due accounts can arrange to have their balance spread over multiple months to create manageable payments and avoid disconnections.
Residential customers who receive Supplement Security Income, Social Security Disability Insurance or a retirement pension, and are enrolled in an active payment agreement, may qualify for a 10-day extension on their billing due date through the company’s Bill Extender Program.
Click here[5] to learn about available bill payment and assistance programs.
INFORMATION AVAILABLE IN MULTIPLE LANGUAGES
Since 2022, National Grid’s consumer advocates have provided assistance to more than 27,000 New York households. National Grid has Spanish-speaking consumer advocates available to assist customers. They can be reached by calling 1-800-642-4272 or emailing [email protected][6]. In addition, translation services are available by phone for more than 120 languages and dialects.
Spanish and Chinese speaking customers may now find the cost-saving and energy efficiency resources in their favored language at ngrid.com/heretohelp[7]. Translation to more than 60 languages is available on National Grid’s website by visiting nationalgridus.com, scrolling to the bottom of the page and choosing from the Select Languages dropdown box.
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