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September 25, 2018

OCO Earns 5-star Rating from State Agency for Quality and Safety


FULTON, NY – Oswego County Opportunities has received a five-star rating on a performance evaluation “report card” issued by the New York State Office for Persons with Developmental Disabilities.

A five-star rating is the highest possible overall score, requiring scores of 96% or higher in all categories.

The rating comes from OPWDD’s Division of Quality Improvement. It applies to OCO’s Medicaid Service Coordination and certified Residential Services program sites that have had a Safety and Physical Plant Review completed since July 2012.

This is part of a new level of transparency and accountability initiative on OPWDD’s part.

The office is rolling out a provider performance database that will make New York among the first states in the nation to give individuals and families a comprehensive look into the operations of the non-profit agencies it oversees.

To see OCO’s performance report, as well as reports for more than 500 other non-profit agencies statewide, visit OPWDD’s website, http://www.opwdd.ny.gov/opwdd_services_supports/ service_providers/provider_performance/reports/listing

The information is organized alphabetically by the name of each non-profit listed.

Click on the letter “O” and scroll down to find Oswego County Opportunities.

The first section of the performance report tells how many Medicaid Service Coordinators were reviewed and the total number of developmentally disabled individuals to whom they provide services.

In OCO’s report, seven coordinators with 11 individuals were reviewed.

The MSC section earned perfect scores (100%) in overall performance, vendor performance, qualified provider, choice (given the information and supports needed to make informed decisions in accessing services and in daily life), rights (informed and afforded their right to live free from abuse and neglect), service planning, responsiveness of the MSC, advocacy and monitoring, and the individuals’ satisfaction with the work their MSC is doing.

The Safety Performance section of the report provides information about how well an agency meets OPWDD’s regulations and also how an agency meets quality standards for safety.

This includes: Evacuation planning and performance, fire safety protections and equipment, building maintenance, staff competency, and comfort of facility for the residents living there. Four OCO sites were reviewed.

In the Overall Agency Performance section, OCO did receive one rating of 75%, which was below the standard, in the following sub-category: All fire and evacuation drills or events MUST be documented on the standardized a drill report form developed by OPWDD.

This was a documentation error at one location and has since been corrected.

“We are very pleased by the findings of OPWDD’s performance evaluation,” said Diane Cooper-Currier, OCO executive director. “Because our services are consumer-focused and consumer-driven, and our employees are dedicated, we are able to score very high on all categories.”

Patrick Waite, OCO’s senior director of residential services, agreed.

“This report card is a tribute to our employees,” he said.

“Transparency and accountability are essential to assuring standards are upheld and quality improvement remains a high priority in delivery of services,” added Betsy Copps, OCO director of information and compliance. “OPWDD’s objective performance reviews give credibility to the quality of their providers’ programs.”

Oswego County Opportunities undergoes numerous OPWDD audits and reviews annually, as well as those carried out by numerous other oversight agencies. Its Residential programs require recertification at regular intervals to assure OCO is delivering services that meet or exceed the standards.

OCO is a private, non-profit agency that has been supporting communities throughout Oswego County since 1966.

A member agency of the United Way of Greater Oswego County, OCO provides more than 50 vital services throughout 80 separate locations.

For more information, visit www.oco.org

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