Oswego Hospital Keeps Ambulance Companies Updated on Way Finding

Menter Ambulance Vice President Zachary Menter (foreground) is shown pictured with members of his Menter Ambulance First Responder Team.

OSWEGO, New York – As Oswego Hospital moves through the phases of its current construction project, the healthcare facility has continued to provide the public as well, as local ambulance companies with updated entrance information.

Oswego Hospital is in the midst of an $18 million renovation project that will provide the community with a new emergency room and will also update other key departments, including the laboratory and medical imaging.

During the project, the main hospital entrance, as well as the emergency department entrance needed to be relocated due to construction. “The project requires that construction be ongoing while our physicians and staff provide a high level of care,” said David Ramsey, R.N., clinical manager of the emergency department.

“Our greatest concern was to provide the most direct and safe access point to the department for patients requiring emergency department services,” said Ramsey. “Early on, we assembled a team at the hospital to look at the impact of the project and how we could achieve our goals while providing quality service. The hospital is also part of the Emergency Medical Services Advisory Council where we report on project progress and changes each month.”

The council includes representatives from emergency service providers in Oswego County, and ambulance services that are some of the most important users of any ER.

“The hospital put a lot of thought into these changes for the emergency entrance,” said Oswego Fire Department Chief Joe Perry. “We talked to them ahead of time; they showed us what they wanted to do and asked if we had any suggestions to make it better. As things progressed they kept us up-to-date as to what was going on.”
Menter Ambulance Service in Fulton has also been pleased with the level of communication from the hospital during construction

“We haven’t had any access problems at the hospital,” said Menter Ambulance Vice President Zachary Menter. “They provided us with maps, and plenty of advance notice. We were notified a month before the access points changed, again the week before, and the day of. This kind of communication makes it easier for us to get the word out to the 60 or so employees that transport to the hospital every day.”

In addition to the notifications, the hospital also added customer care representatives at the entrances of the building. The customer care representatives assist patients and visitors find their way to the department they are seeking.

The hospital’s renovated emergency room is expected to open later this year and will feature 17 private rooms, the latest technology, and larger waiting areas.

Oswego Healthcare system includes the Oswego Hospital, The Manor at Seneca Hill, a skilled nursing facility; Springside at Seneca Hill, a retirement living community; an urgent care center in Fulton, as well as health services centers in Mexico, Parish and now Phoenix. For more information, call (315) 349-5500 or visit oswegohealth.org.

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