Oswego Health Home Care Recognized Among Nation’s Best for Patient Experience

OSWEGO – Oswego Health Home Care has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient experience score that ranked in the top 20% of all eligible SHP clients for the 2025 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2025 award recipients were determined by reviewing and ranking the overall experience score for more than 3,200 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient experience a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“Providing excellent patient care takes relentless effort, and our SHPBest award winners embody that every year. This program lets us recognize the organizations that never settle, that keep improving the patient and caregiver experience even when they’re already performing at a high level. That kind of commitment deserves to be celebrated,” said Jason Ballet, President of SHP.

For Oswego Health Home Care, the recognition reflects the dedication of a team that brings skilled, compassionate care directly to patients where they are most comfortable — at home. Oswego Health Home Care is the only hospital-owned certified home health agency in Oswego County, providing skilled nursing, rehabilitation and support services 24 hours a day, seven days a week. The team works closely with patients, families and providers to help individuals recover from illness or injury, manage chronic conditions and maintain as much independence as possible at home.

The agency offers specialized programs including orthopedic care, disease management, palliative care and wound care, with clinicians collaborating with other Oswego Health services to help patients transition safely from the hospital to home and continue their care.

The 2025 recognition is another achievement for an experienced Home Care team that has consistently demonstrated a commitment to quality and patient satisfaction. Oswego Health Home Care was also recognized by SHP as a “Premier Performer” in 2024, ranking among the top 5% of eligible SHP clients for patient satisfaction that year. The agency has also earned a five star rating from the Centers for Medicare and Medicaid Services for patient satisfaction for care provided.

“Home care is incredibly personal because we are entering someone’s home at a time when they may be their most vulnerable, recovering, adjusting to a new diagnosis or simply trying to regain their independence,” said Jeff Hopp, BSN, RN, CCM, Administrator of Oswego Health Home Care. “This recognition is a reflection of the people on our team who show up every day with skill, compassion and a genuine commitment to our patients and their families. They understand that great home care is about more than the clinical care we provide — it’s about listening, building trust and helping people feel confident in their own homes. I couldn’t be more proud of this team and the experience they create for the patients we serve.”

Oswego Health Home Care’s team includes experienced nurses and clinicians who work collaboratively with patients’ healthcare providers to develop individualized plans of care. The agency’s approach is designed to support patients beyond a single visit, with an emphasis on education, communication and helping patients and families understand how to manage their care at home.

“Being recognized among the top-performing home health agencies in the country is an important accomplishment, but what matters most is what it represents for the patients and families we serve,” Hopp added. “Our team takes great pride in knowing that the care we provide can make a difference in someone’s ability to heal, recover and remain independent at home.”

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.

To learn more about Oswego Health Home Care visit oswegohealth.org.

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About Oswego Health:
The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Central New York. As a nonprofit healthcare system established in 1881, Oswego Health is proud to be one of Oswego County’s largest private employers. More than 1,500+ employees spread throughout its 25 campuses, work for the Oswego Health system, which includes the 132-bed community Oswego Hospital, a 32-bed psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community.  The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County, as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services, and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, the healthcare system includes Oswego Health Medical Practice, a multi-specialty medical group offering the community accessible, high-quality healthcare. 300+ physicians and advanced practice providers offer an extensive array of services across CNY, including primary care and specialty care in orthopedics, cardiology, ENT, gastroenterology, breast care, general surgery, urology, pulmonology, and bariatrics; for more information about Oswego Health, visit www.oswegohealth.org.

About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.