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September 20, 2018

Customer Service


In light of our recent conversations about customer service I was interested when Tracey Higgenbotham of WomenTies wrote about this same subject. She had just experienced the uncaring and uncooperative customer service of a large corporation and she has this advice:br /br /”When you work hard to create a high quality company – complete with quality products, quality service, quality staff – and an expectation by the consumer that you back everything you promise, it is unbelievable, and at times, unnerving to deal with companies where quality and service aren’t a priority. No matter what type of company a person is running, the quality of their customer service can matter much more than the quality of their products.br /br /Today’s Wednesday Wisdom is to remind you to think about your customer service policies. When faced with customer complaints, do you have procedures to remedy problems immediately? Does every employee understand those procedures? If you are a sole proprietor have you thought about how you would handle a client crisis personally and corporately? Are you prepared?br /br /Before you have an upset client calling you on a hot summer day to complain about a major problem, consider the cool options you have in handling a tough situation before the call is made. Everything rests on corporate image and many times that means handling of customer problems. Resolving a customer complaint effectively and quickly can secure a client for life or send them packing….”br /br /Very good advice, it’s always better to be prepared than to be taken by surprise when a customer complains. It shows you’re prepared, you have a faster reaction time and that you really care about your customer. br /br /If you would like to learn more about WomenTies or see more of Tracey’s Wednesday Wisdom visit: http://womenties.wordpress.com/div class=”blogger-post-footer”img width=’1′ height=’1′ src=’https://blogger.googleusercontent.com/tracker/2012837801986335178-5548335480747023019?l=oneoswego.blogspot.com’ alt=” //div

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