OSWEGO — SUNY Oswego’s Nicole Decker, assistant director for user support in Campus Technology Services, is the recipient of the SUNY Chancellor’s Award for Professional Service.
The state university system-wide award recognizes Decker — a 1994 SUNY Oswego alumna in applied mathematics and computer science and a 17-year employee — for superior professional achievement and service. The honor encourages the continued pursuit of excellence among professional staff.
Decker’s nominators and other supporters praised her can-do spirit, forward thinking, knowledge of technology and consistent and creative support of computer users.
“When Nicole talks to people, she listens to their needs and works hard to find effective solutions to problems,” said John Kane of the economics faculty in a letter nominating Decker for the award. “She invariably finds solutions that make everyone feel comfortable.”
Kane ran down a long list of projects Decker has led or strongly assisted, from implementing listserv software in the ‘90s to helping the college migrate to Google Apps. Other introductions included video capture, iTunesU, a remote desktop solution, MS Office 2010 and a multimedia production facility in Penfield Library.
Decker, former assistant director for network services in Campus Technology Services, has served on the college’s Campus Technology Advisory Board, the Middle States Assessment Committee, the SUNY Conference Committee on Instructional Technology and many others.
In her nominating letter, economics professor Elizabeth Dunne Schmitt said Decker has gone “above and beyond” many times in making technology and support available to campus members and visitors, including the 2002 and 2012 visits of accreditation teams appointed by the Middle States Association’s Commission on Higher Education.
Kane noted that Decker most frequently comes into contact with faculty, staff and students in hundreds of campus training workshops.
“Her instruction is always geared at an appropriate level, includes effective active learning methods and provides effective resources for participants to continue learning after the workshop,” Kane said. “More generally, Nicole is one of the brightest and one of the nicest people that I have ever met. We are extremely lucky to have her here at Oswego.”
Decker’s nomination received letters of support from the college’s interim chief technology officer, the past CTO, the director of web communication, the coordinator of library technology and the director of cognitive science and the Interdisciplinary Programs and Activities Center.
Michael Pisa, Decker’s recent boss as interim CTO, “wholeheartedly” backed her, saying Decker’s contributions and leadership are not limited to Campus Technology Services.
“Nicole is an active member of the Campus Technology Advisory Board, where she regularly provides input and insight into technological issues,” Pisa said. “Nicole has also continued her own professional development with numerous technical training and management sessions.”
Decker has earned professional certifications such as Cisco Certified Network Associate, RightAnswers Knowledge Management and Global Incident Analysis Center Security Essentials.
Additionally, she has presented on technological and productivity topics around the state, including “Implementing the RightAnswers Knowledgebase” at the 2008 SUNY Technology Conference in 2008 and “Elluminate — Illuminating SUNY Oswego” at the 2012 SUNY Fall Wizards Conference.